Changelog

Campaign emails, and offers that belong to one person

A rebuilt campaign composer, and a discount code that only works for the customer it was sent to.

• NewCampaign emails are built from proper blocks now, with six starting points — a promotion, a we-miss-you, a new service, a review request, a thank-you and a holiday note — each picking up your own logo and brand colour.
• NewAttach an offer to a campaign and every recipient gets their own single-use code, tied to them, so a discount meant for lapsed regulars can’t be forwarded to a group chat.
• NewThose codes work wherever your customers pay — an online booking, the online shop, or in person at the till.
• ImprovedSet an offer to particular services or products, a minimum spend, a maximum discount and an expiry date, so a promotion can’t cost more than you meant it to.
• ImprovedCancelling or refunding a booking hands the code back, rather than burning a customer’s one use on a visit that never happened.

The Bookka Assistant

Something you can ask about your own business in plain words — and, if you let it, hand the admin to. It asks before it changes anything, and everything it does is on the record.

• NewThe Bookka Assistant is here. Press ⌘I anywhere in the dashboard and ask about bookings, revenue, your quiet days, your best services or the customers who’ve drifted off — it reads your own numbers to answer. Executive plan.
• NewTurn on changes under Settings and it can complete bookings, take a cash payment, adjust stock and draft campaigns for you. It’s off until you turn it on, it shows you a Confirm card before every single change, and it can’t cancel, refund or touch billing at all.
• NewEvery morning at seven, in your timezone, Bookka checks five things and tells you if any of them need you: bookings still waiting, a quiet day tomorrow, regulars who’ve stopped coming, stock running out, and work you did but were never paid for.
• NewThe assistant has its own page at Dashboard → Assistant, with your past conversations beside it — or keep it as a floating window you can drag, resize, maximise and carry between pages.
• NewAnything the assistant does shows up in your audit log marked “via Bookka Assistant”, and the Who filter can show you just its work.
• NewBusinesses and individual staff each get a portfolio now — up to twelve images of real work, on your public page and on each person’s profile.
• ImprovedMoving between dashboard pages is substantially quicker, and notifications and toasts share one look wherever you meet them.
• FixedImage uploads convert before sending and say what went wrong when one fails, instead of failing quietly.

A new marketplace, a help centre, and money that adds up

• NewThe marketplace is rebuilt around a lighter, clearer search — real availability on the cards, a map that reads properly on a phone, and a walkthrough for customers arriving for the first time.
• NewA full help centre, and legal pages rewritten for Australian law rather than borrowed from somewhere else.
• ImprovedA failed payment no longer drops you off a cliff: there’s a grace period, a sequence of reminders, and a chance to fix the card before anything is hidden.
• ImprovedThe overview and the analytics page now agree on what money came in, and each figure explains what it counts when you hover it.
• ImprovedBooking on a phone is a step-by-step sheet rather than one long modal.

Stamp cards

Buy five, get the sixth free — the loyalty shape points could never express, without the cardboard.

• NewPer-service stamp cards: pick a service, say how many visits earn a reward, and customers collect stamps towards it.
• NewA visit counts whether it came through Bookka or was paid in cash at the chair, so the card matches what actually happened.
• ImprovedA completed card turns into a reward that behaves like every other reward — blackout days, minimum spend and refunds all work the same way.
• ImprovedA sale fully covered by a reward says so and closes properly at the till, instead of stalling on a zero-dollar payment.

An audit log, and quotes that behave

Who refunded that? Who turned that booking away? Questions the dashboard could show you the result of, but never the answer to.

• NewEvery business has an audit log: who did what, and when. Filter it by action, by person or by date.
• ImprovedNames in the log are captured as they were at the time, so a row still reads correctly after someone leaves the team.
• NewGoogle Business Profile joins Instagram, Facebook and TikTok as a place you can publish to from Bookka.
• FixedA quote can change status again after it’s been issued, and only the customer it was issued to can accept it.
• FixedSigning in from a link that remembers where you were heading no longer errors on the way through.

Quotes, refunds and being findable

A pass over the parts of Bookka that other people see — search engines, and customers reading an email you didn’t write by hand.

• NewQuotes go out as a proper quote document rather than a single grey paragraph, so what lands in a customer’s inbox looks like paperwork you’d be happy to send.
• NewEvery public page now carries its own title, description and canonical URL, and business pages describe themselves to search engines with structured data — so a listing in search results shows the business, not a generic site name.
• ImprovedRefund emails now say who issued the refund and which booking it belonged to, instead of leaving the customer to work it out.
• FixedQuote totals are readable on a dark background again.

Notifications you can actually control

• NewThe business notification toggles are live — turn individual confirmations, reminders and cancellation notices on or off per business.
• ImprovedNotification history shows what actually happened to a message — delivered, failed, or still on its way — rather than just whether Bookka tried to send it.
• ImprovedEvery email Bookka sends now shares one footer with a real, working unsubscribe link.
• ImprovedNotifications share a single visual language from the dropdown through to the toast, so a message looks the same wherever you meet it.

Bookka Rewards, and refunds that tell the truth

The loyalty programme lands, and every refund path in the product was rebuilt onto one shared foundation.

• NewBookka Rewards: customers earn points on visits, and rewards can be redeemed from every booking entry point — including programmes you’ve since wound down, so nobody loses points you already promised.
• NewVisit reviews, and a customer picker at the POS so counter sales attach to the right person.
• ImprovedEvery tender is now refundable, and two refunds can no longer race each other into the same payment.
• ImprovedStaff see exactly how a refund will be returned — and to which method — before they commit to it, with the same honest breakdown in every refund dialog.
• FixedReward discounts no longer count as revenue in analytics or on the sales email, and an order paid for entirely with a reward can be cancelled.
• FixedCustomers can see real availability before signing up, and land back on the slot they picked afterwards.

Gift cards, properly

• NewGift cards are drawn as gift cards on the dashboard, split into Active and Inactive, and searchable.
• NewA gift card issued from the dashboard can be emailed straight to the recipient.
• ImprovedThe dashboard overview was rebuilt around what needs your attention today rather than a wall of numbers.
• ImprovedGift card expiry and terms are fixed platform-wide instead of being a per-business setting, so a customer’s card means the same thing everywhere.
• FixedA gift card can no longer buy another gift card, carry over to the next shop order, or be used to grief a business through the rate cap.